Recorded Live at ASTE 2023, Seth Thorson shares insights on owning a Tesla, including the availability of parts, diagnostics, and his experiences with long-distance driving in a Tesla. He addresses misconceptions about EV charging stations and the topic of EV fires. Seth's expertise and passion for Tesla and EVs are truly inspiring and informative. Seth Thorson, https://www.eurotechmn.com/ andhttps://lmvindbavarian.com/ Listen to Seth’s previous episodes https://remarkableresults.biz/?s=%22seth+thorson%22. Show Notes - https://youtu.be/LeN4Zq8-oa4 - The availability of Tesla parts (00:02:19) Discussion on how Tesla parts are now available. - Working on Teslas and aftermarket parts (00:03:10) Explanation of the current approach to pricing and margins for Tesla parts, the availability of aftermarket parts, and the goal of capturing market share. - Updates and features of Tesla vehicles (00:06:03) Information on the upgrade process for Tesla vehicles, the meaning of MCU (multimedia control unit), and the different features available in different versions of the car. - Tesla Toolbox Training (00:07:27) Discussion on how to use Tesla Toolbox diagnostic and reframing the concept of a scan tool for Tesla vehicles. - Tesla Drivetrain Theory and Diagnostic (00:07:27) Explanation of the drivetrain theory and diagnostic for Tesla vehicles, including the issue of bearing failures in large drive units. - Cooling Systems in Tesla Vehicles (00:08:27) Description of the cooling system in Tesla vehicles, including temperature, components, and fluids used. Discussion on the potential involvement of HVAC companies in working on EV cooling systems. - The range and charging process (00:15:37) Seth Thorson explains how he adds 180 to 200 miles of charge in 15 to 20 minutes. - Effect of cold weather on Tesla vehicles (00:16:39) Seth Thorson discusses how the early Tesla models with resistive heaters lose 20-30% of range on cold days, while the newer models with heat pumps are more efficient. - Future of EVs and alternative fuels (00:19:55) Seth Thorson talks about following the money and how he believes EVs are the future, while alternative fuels like hydrogen and e-fuels may be stopgap solutions. - The lifestyle of owning an EV (00:22:36) Discussion about how owning an EV requires planning and knowing where to stop for charging. - Charging and payment systems for EVs (00:22:57) Explanation of how Tesla and other companies have systems that can transfer VIN data and tie it to credit card information for easy billing. - The future of EV companies (00:23:36) Discussion on the survival of EV companies and the ease of developing EV technology compared to traditional combustion engines. Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at

Recorded Live at AAPEX 2023, Greg Bunch and Matt Fanslow discuss the impact of the current economy on the automotive aftermarket industry. They explore various aspects of business such as margins, marketing, training, hiring, labor rates. The conversation also covers the potential loss of independent repair shops, and the need for better communication with customers. Greg Bunch, https://aspenautoclinic.com/, https://www.transformersinstitute.com/. Listen to Greg’s previous episodes https://remarkableresults.biz/?s=Greg+Bunch. Matt Fanslow, https://www.riverside-automotive.com/, Red Wing, MN, https://mattfanslow.captivate.fm/ Show Notes: - https://www.youtube.com/watch?v=1EaWotXxgno&t=1s - The state of the economy and its impact on the automotive aftermarket industry (00:00:01) Discussion about the current state of the economy, including worldwide conflicts, division, interest rates, and inflation, and how it may affect the automotive aftermarket industry. - The importance of customer loyalty and salesmanship (00:03:51) Exploration of the significance of customer loyalty and salesmanship in retaining customers and attracting new ones, with a focus on providing a frictionless experience. - Improving business operations and paying attention to every area (00:05:52) Discussion on the need to run automotive businesses more efficiently, including honing sales skills, improving phone skills, enhancing customer service, and reducing friction in customer interactions. - The customer journey (00:09:50) Discussion about the concept of a customer journey and its importance in the automotive repair industry. - Engineering touchpoints (00:11:41) The importance of considering and engineering each touchpoint of the customer journey to create positive feelings and experiences for the customer. - The Bear TV show (00:16:07) A discussion about the TV show "The Bear" and its relevance to the automotive repair industry, particularly in relation to providing the best customer experience. - The importance of customer experience and communication (00:19:25) Discussion on the significance of providing a frictionless experience for customers and improving communication in auto repair shops. - The impact on 'mom and pop' shops (00:33:17) Discussion about the challenges faced by smaller independent repair shops in keeping up with technology and training. - The misconception about dealerships and independent shops (00:35:46) Exploration of the false narrative that dealerships are better equipped to handle newer cars, while independent shops are only suitable for older vehicles. - The future of shops and the role of technology (00:39:45) Debate on the potential impact of technology, such as remote programming and diagnostic tools, on the survival and success of automotive repair shops. - The challenges of the current economy (00:42:20) Discussion about the impact of the economy on the automotive aftermarket industry and the challenges faced by businesses. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management

Thanks to our partners, NAPA TRACS and PromotiveDid you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at https://my.captivate.fm/NAPATRACS.comIt’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visithttp://www.gopromotive.com/.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: http://www.paarmelis.com/Email Hunt: https://paarmelis.comGet a copy of my Book:https://paarmelis.com/your-perfect-shop-book-download/https://aftermarketradionetwork.com/

Recently, Matt and his wife, Danielle, embarked on a kitchen renovation journey. Danielle, like many customers, feared being taken advantage of during the process. These concerns may seem illogical to some, but the fear of not getting our money's worth is real and relatable. While listening to Danielle's worries, Matt was reminded of the movie "My Fair Lady." The character is willing to pay a shilling to learn how to speak eloquently. While a shilling may be insignificant to some, it represents a significant portion of the character's financial worth. It's all about understanding what services or products mean to different individuals.This extends to the automotive industry - empathy and understanding toward customers' financial situations is crucial. Clear communication and setting realistic expectations are key. As professionals, let's strive to not just under-promise and over-deliver, but align expectations with the actual outcome. Show Notes - Professionalism and the Kitchen Renovation (00:00:11) The topic of professionalism and shares his wife, Danielle, has anxiety and fear about their kitchen renovation project. - Issues with Cabinet Alignment (00:02:14) A gap in the cabinet alignment caused by the placement of the microwave and how they addressed the issue with the company. - Anxiety about the Garbage Receptacle (00:05:32) Danielle's worry about not receiving the garbage cans with the sliding garbage receptacle and her fear of not getting value for the money spent. - The shilling is a high percentage of her worth (00:08:51) Discussion about the value of a shilling to different individuals and the importance of understanding financial worth with reference to "My Fair Lady." - Setting realistic expectations in kitchen renovations and vehicle repairs (00:11:00) The importance of setting realistic expectations in both kitchen renovations and vehicle repairs, and the potential challenges that may arise. - Lack of Professionalism and Empathy (00:26:21) Exploring the importance of being empathetic towards customers and delivering a professional level of service. - Building Reputation and Demonstrating Quality (00:27:18) Highlighting the significance of small gestures, such as returning the vehicle in good condition, building a positive reputation, and demonstrating the quality of service provided. Thanks to our Partner, NAPA Autotech https://bit.ly/3ZLInXfEmail Matt: https://gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRAhttps://aftermarketradionetwork.com/: https://aftermarketradionetwork.com/

Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsHow To Get In TouchGroup - https://www.facebook.com/groups/autorepairmarketingmastermindWebsite - https://shopmarketingpros.com/meet-the-pros/ Facebook - https://www.facebook.com/shopmarketingpros/ Get the Book - http://shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - https://shopmarketingpros.com

"Do you have the strength to be honest with yourself?" Michael Smith discusses the importance of personal and company-wide SWOT analysis. He explores the need for continuous learning, development and the role of collaborative feedback in identifying blind spots. He emphasizes the importance of going beyond the initial analysis to consider future goals and potential obstacles. Michael Smith, https://www.herzbergsmith.com/, Michael Smith’s previous episodes https://remarkableresults.biz/?s=%22michael+smith%22 Show Notes - https://youtu.be/7fKZdoJ-36k - The concept of doing a personal SWOT analysis (00:01:57) Exploration of the idea of doing a personal SWOT analysis and the importance of getting feedback from others. - Starting a personal SWOT analysis with a company SWOT analysis (00:06:23) Suggestion to start the personal SWOT analysis by first conducting a company SWOT analysis and using the insights to inform the individual analysis. - The SWOT Analysis and Leadership (00:08:03) Discussion on the importance of doing a SWOT analysis for businesses and the role of leaders in driving the future of the organization. - The Importance of Self-Development for Leaders (00:09:31) Exploration of the need for leaders to participate in their own self-development and identify their strengths, weaknesses, opportunities, and threats. - The Path to Mastery for Individuals and Organizations (00:14:54) Emphasis on the ongoing and evolving nature of the path to mastery for individuals and organizations, and the importance of continuous improvement. - The importance of individualized learning and development (00:15:03) Discusses the concept of individualized learning and development programs, focusing on strengths and weaknesses. - The need for continuous learning and development (00:16:25) Emphasizes the importance of continuous learning and development, including attending conferences and reading books. - The importance of accountability and institutionalizing development (00:18:10) Highlights the need for leadership to walk the talk, institutionalize development, and hold people accountable for continuous learning and improvement. - The SWOT Afternoon (00:22:08) Discussing the concept of doing a personal SWOT analysis with the team and the benefits of fostering a collaborative culture. - Facilitating the Conversation (00:23:14) Exploring the art of facilitating a conversation and the importance of listening and not interrupting during discussions. - 360 Reviews and Mentoring (00:25:11) Explaining the use of 360 reviews and the importance of selecting trusted individuals for feedback, as well as the benefits of mentoring relationships within the organization. - Inviting Industry Guests (00:29:56) Carm and Michael express their interest in inviting industry professionals to share their experiences and discuss the effectiveness of implementing the discussed strategies. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider

"Give Me 10 Mission: To provide a work-based learning model that any industry can utilize to bridge the skills gap. Combining classroom instruction with on the job work based learning opportunities. This program integrates the classroom with employers to create an introduction to a career path of the student's choice. The program simplifies the relationship between an industry lead business and vocational education that can lead into a career path. We ask for no money. Our “ask” is for your time. Time to integrate a student into your business to create a career fit. It starts with 10 hours and can grow into a new employee. Can you “Give Me Ten?” Sue Dixon, the creator of the "Give Me Ten" program, discusses the importance of collaboration between the automotive industry and education. The "Give Me Ten" program, which exposes students to the automotive industry and helps them explore potential career paths, is highlighted. The discussion also covers the need for updated curriculums, industry involvement, and the success of the "Give Me Ten" program in providing work-based learning experiences. Sue Dickson, https://closstireandauto.com/, Waukegan, IL Sue's previous episodes https://remarkableresults.biz/?s=%22sue+dickson%22 Show Notes: - Watch Full Video https://www.youtube.com/watch?v=oeUBq1MsEbw&t=1s - The importance of collaboration with education (00:00:40) Discussion about the need for collaboration between the automotive industry and education to promote career pathways and work-based learning opportunities for students. - Career pathways endorsement in education (00:03:30) Explanation of the career pathways endorsement in education, which requires students to complete 60 hours of career work-based learning in the transportation cluster. - The "Give Me Ten" program (00:04:50) Introduction of the Give Me Ten program, which aims to simplify engagement between businesses and education by providing 10 hours of work-based learning opportunities for students to explore potential career paths in the automotive industry. - The importance of collaboration between industry and education (00:09:15) Discussion about the need for collaboration between the automotive industry and education to update curriculums and provide work-based learning opportunities. - Simplifying work-based learning and engaging businesses (00:13:02) Explanation of the importance of simplifying work-based learning and engaging businesses to create career pathways for students, with a focus on liability and industry standards. - Starting the collaboration (00:19:47) Sue Dixon explains how to start building the Give Me Ten program in your own community and the support they provide, including a free consultation. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn:...

Recorded Live at AAPEX 2023, Andy Bizub and part owner Brandon Ludwikowski discuss the transition from technician to business owner, the importance of a positive attitude, and the tools and knowledge required for technicians. The conversation also covers the division of responsibilities within the company, decision-making processes, and the importance of understanding business fundamentals and financials. Brandon Ludwikowski, https://www.midwestperformancecars.com/, Chicago and Northbrook, IL. Andy Bizub, https://www.midwestperformancecars.com/, Chicago and Northbrook, IL.  Andy’s previous episodes https://remarkableresults.biz/?s=%22bizub%22. Show Notes - https://youtu.be/ARzeEewB9Mc - Attitude is Key (00:02:12) Brandon emphasizes the importance of having a positive attitude in the face of challenges and setbacks. - Providing the Right Tools and Knowledge (00:03:19) Brandon discusses the need for owners to provide technicians with the necessary tools and knowledge to perform their job effectively. - Finding the Best Training Sources (00:04:51) Andy explains how he identifies knowledge gaps in his team and seeks out the best training sources to enhance their skills and capabilities. - Using a dashboard for learning and improvement (00:09:10) Discussion about the usefulness of a dashboard in identifying areas for improvement. - Dealing with overconfidence and ego in technicians (00:09:42) The challenges of working with technicians who believe they know everything and the importance of leaving ego at the door. - Considering succession planning and bringing on an ownership team. (00:11:01) The reasons behind bringing on an ownership team, including geographical considerations and planning for the future. - The journey to becoming part owners (00:17:56) Brandon discusses the process of becoming a part owner of Midwest Performance Cars and the decision-making involved. Andy describes the complementary skills and characteristics of the three owners: Chris, Ryan, and Brandon. - Future plans and ownership transition (00:24:34) Andy explains the terms of the deal, including the timeline for the owners to fully pay for their shares and the possibility of Andy staying on as an advisor. - The importance of balance sheets (00:31:46) Andy explains the importance of understanding balance sheets and how they show the true worth of a business. - Teaching finance to the team (00:34:02) Andy discusses how he teaches finance to his team, emphasizing the importance of understanding numbers and making informed decisions. - Transitioning from a single owner to a business owner (00:34:24) The conversation shifts to the challenges faced by single owners and how they can start transitioning to becoming successful business owners. - The balance sheet and cash flow statements (00:34:40) Explanation of the importance of understanding balance sheets and cash flow statements for business owners. - The benefits of having a coach (00:36:17) Discussion on the positive impact of having a coach for business owners. - Transitioning to a business mindset (00:37:08) The importance of shop owners understanding the business side of their industry and becoming businessmen, rather than just shop owners. Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November...

Did you know most shops only utilize 20-30% of their bay capacity? Let's explore the concept of effective bay rate and the potential benefits of monitoring and analyzing bay usage. What is the potential revenue that can be realized by addressing these inefficiencies? Our panel highlights the importance of focusing on bay efficiency rather than just technician efficiency and the need for shops to adopt lean six sigma principles to maximize productivity. Chris Cloutier is co-owner of https://www.goldenruleautocare.com/ in Dallas Texas and CEO of https://autoflow.com/. Chris’s previous episodes https://remarkableresults.biz/?s=%22chris+cloutier%22 Brandon Crusha, Training Manager, https://autoflow.com/. Craig O’Neill, VP of Training, https://autoflow.com/. Listen to Craig’s previous episodes https://remarkableresults.biz/?s=%22craig+o%27neill%22 Show Notes: - Effective Bay Rate and Bay Productivity (00:00:22) Discussion on the importance of effective bay rate and the use of cameras and AI to improve bay productivity and efficiency. - Realizing Potential Revenue through Operational Efficiency (00:08:14) The discussion focuses on how the use of cameras and technology can reveal potential revenue that is not being realized and the fear some shop owners have in facing this reality. - The potential of improving bay efficiency (00:10:14) Discussion on the importance of managing bay efficiency and how to become more productive and efficient with limited bays. - The role of technology in tracking vehicles in the bay (00:11:17) Exploration of how a tool can provide visibility into which cars are being worked on in each bay, highlighting wasted time. - Challenges with diagnosing and tracking diagnostic time (00:13:11) Discussion on the inefficiencies and lack of process in diagnosing and tracking diagnostic time, leading to wasted hours and $0 tickets. - The Shop Manager's Data Needs (00:19:40) Discussion on the importance of data for shop managers and foremen, including workflow software, bay capacity, tire sales, and profitability of ADAS services. - The Expensive Alignment Bay (00:20:30) Exploration of the alignment bay as the most expensive bay in the shop and the need for better utilization of alignment racks. - Using Technology Efficiently (00:23:26) Discussion on the benefits of using technology in the shop, including efficiency, identifying supply chain issues, and improving communication between technicians and service writers. - Thirsty for New (00:27:53) The importance of being open-minded and continuously learning in order to improve operations and stay ahead in the industry. - The Trouble with Potential (00:27:27) The concept of potential losses and the need to measure and track them in order to make improvements and increase profitability. - The team's experience in the industry (00:35:15) Discussion about the team's experience as former shop owners and the value it brings to developing software. - The long incubation period (00:37:02) Conversation about the six to seven years it took to develop the software, including false starts and multiple versions. - Challenges in shop efficiency (00:39:33) Exploration of issues such as technician distractions, wasted time on switching bays, and waiting for parts, and the need for...

This week, Hunt sits down for an insightful Chat with Joelle Pollak to talk about how Promotive is tackling staffing shortages in the automotive aftermarket, offering innovative solutions for shop owners. - Expert Take on Recruitment Challenges: Dive into the complexities of hiring, focusing on the crucial balance of pay, benefits, and shop culture in attracting and retaining top talent. - Promotive's Strategic Approach: Learn about Promotive’s unique strategies in talent retention and their collaboration with technical schools to address the technician shortage. - Streamlined Staffing Solutions: Explore how Promotive’s comprehensive services simplify the recruitment process, saving time and efficiently matching shops with ideal candidates. Thanks to our partners, NAPA TRACS and PromotiveDid you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at https://my.captivate.fm/NAPATRACS.comIt’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visithttp://www.gopromotive.com/.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: http://www.paarmelis.com/Email Hunt: https://paarmelis.comGet a copy of my Book:https://paarmelis.com/your-perfect-shop-book-download/https://aftermarketradionetwork.com/